Let's talk
about what's
actually broken.
聊聊到底
哪儿
真的不顺手。
One textarea. · One real human. · Four hours, usually less. 一个输入框。· 一个真人。· 四小时内,通常更快。
Send us a message. 给我们 留个言。
Either fill in the form, or just email [email protected]. Both go to the same inbox — we read every message, every time. 填表单或直接发邮件 [email protected] 都行。两路最后到同一个收件箱 —— 我们每封必看。
Email邮箱
[email protected]For everything — quotes, tickets, NDAs, complaints, recipes.什么都行 —— 报价、工单、NDA、投诉、家常菜谱。
Phone电话
+1 (778) 384-0408Vancouver-based, real human, EN & 中文. Call between 9–6 PT.温哥华本地,真人接听,中英双语。9 点至 18 点 PT。
Hours & coverage工时与覆盖
Office办公地点
FoxDoo IT Solutions Inc.
Suite 800, 1234 Hastings St.
Vancouver, BC V6E 0B0
Canada
What happens next. 接下来会 怎样。
No black-box, no “we'll be in touch.” The exact rhythm we follow with every new conversation. 没有黑盒,没有"我们再联系你"。每一次新对话我们都按这个节奏走。
Real human reads it真人阅读
We read your message personally. We figure out which engineer is the right fit for the work. No filters, no offshore first-line.我们亲自读你的信。判断该让哪位工程师介入。不经过过滤层,没有海外一线客服。
≤ 4 business hours4 个工作小时内Reply with next step直接给下一步
Either “here's a 30-min slot,” or “here are three quick questions,” or — honestly — “we're not the fit, try X.”回复内容是:"这是 30 分钟的预约时段","三个快问题",或者直接 ——"我们不合适,可以试试 X"。
Same business day同一工作日Free 30-min call免费 30 分钟通话
Google Meet or your platform. We listen for 20, then tell you what we'd actually do — including if it's not us.Google Meet 或你常用的平台。前 20 分钟我们听,然后告诉你会怎么做 —— 包括如果不该找我们。
Within 5 business days5 个工作日内Written proposal书面提案
Plain-English / 中文 proposal: who, what, how long, how much, what we won't touch. Fixed number, signable as-is.中文 / 英文白话提案:谁做、做什么、多久、多少钱、不动什么。价格固定,可直接签。
Within 3 business days of call通话后 3 个工作日内Before you hit send. 点发送之 前。
Do I have to pay for the discovery call?咨询电话要付费吗?
No. 30 minutes, no card, no hidden “assessment fee.” If we click, we'll send a written proposal within 3 business days. If we don't, we'll point you somewhere better.不用。30 分钟,不留卡号,没有藏起来的"评估费"。投缘就 3 个工作日内书面提案;不投缘就推荐别家。
Will you sign an NDA before the call?通话前能签 NDA 吗?
Yes — your template, ours, or a mutual one. Send it with your initial email and we'll have it signed before the call.可以 —— 你方、我方、或互签。第一封邮件附上,我们通话前就签好。
What if I'm just exploring?如果我只是想了解一下呢?
Pick “Just exploring” on the form. We'll still reply within 4h with thoughts, and skip the proposal step until you're ready.表单选"还在调研"。我们 4 小时内仍会回复给思路,直到你准备好之前不会推提案。
Do you take projects outside Canada?接加拿大以外的项目吗?
Across North America, yes. We have active clients from Vancouver to New York, and CN ⇌ CA cross-border. Beyond NA, we'll be honest about whether we're the fit.北美范围内都接。从温哥华到纽约的客户都有,中加跨境也做。北美之外我们会如实告诉你是否合适。
What if it's an emergency?如果是紧急情况怎么办?
Call us — +1 (778) 384-0408 — within business hours. After hours, retainer clients get the on-call number. New emergencies after-hours: email + we'll triage first thing.工作时间打电话:+1 (778) 384-0408。非工作时间月费客户有值班号,新客户先发邮件,我们次日早晨第一时间处理。
Can I just hire one engineer?能只雇一个工程师吗?
Yes — fractional / part-time engagements are common. We'll match you with a senior who knows your stack. No agency markup on top of their hourly.可以 —— 兼职 / Part-time 很常见。我们会派一位熟悉你技术栈的资深工程师。我们不在他时薪上再加价。