Hire us as your IT department and these four services are included by default — network, support, hardware, security. Each has its own dedicated page if you only want that one piece.把我们当 IT 部门用,下面四块默认整包 —— 网络、支持、硬件、安全。每块也有独立服务页,只要其中一项也可单点采购。
Managed IT is the umbrella over our other operational services. You can buy any piece on its own — but most clients take the bundle because it's one bill, one team, one number to call when anything from a printer to Wi-Fi to a stolen laptop happens. "托管 IT"是我们运维类业务的总包。每一块都能单独采购 —— 但大多数客户选 整包,因为是一张账单、一个团队、一个电话,从打印机卡纸到 Wi-Fi 故障到笔记本被偷,都打这一个号码。
Every retainer is a mix of these — bundled with the four sub-services above. We tell you which two are draining the most blood today, and we close them this month.每份月费合同都是这些的组合 —— 加上上面四块子服务全打包。我们告诉你"这个月最该堵哪两个洞",然后这个月就堵上。
Onboarding flows that take 20 minutes, offboarding that's done before the badge is returned, MFA mandatory, group-policy that doesn't fight you.入职流程 20 分钟搞定,离职流程在工卡交回前就走完,MFA 强制,组策略不跟你对着干。
Daily snapshots, off-site copy, quarterly drills where we actually restore — because the backup nobody's ever restored is a fairy tale.每日快照、异地副本、每季度真做恢复演练 —— 没人恢复过的备份都是童话。
OS, apps, firmware, browsers — staged windows, no surprise reboots, no Friday-afternoon Windows updates that brick the warehouse PC.操作系统、应用、固件、浏览器 —— 分批窗口,不会突然重启,周五下午也不会有 Windows 更新把仓库电脑搞死。
Your ISP, M365 license, Adobe seats, that one weird SaaS — we audit, renegotiate, take the calls so you don't have to sit on hold for an hour.你的 ISP、M365 牌照、Adobe 席位、那个奇怪的 SaaS —— 我们审核、重谈、替你挨电话,你不用在听筒里等一小时。
A real bilingual desk, named pod, no ticket round-robin. Same humans every time. Slack-channel, email, phone — your call.真双语支持台,固定团队,不轮转。每次找的都是同一批人。Slack、邮件、电话,你选。
Every laptop, phone, monitor, dongle inventoried, lifecycle-tracked, and replacement-planned so you're not buying laptops in a panic on Thursday.每台笔记本、手机、显示器、扩展坞登记入册、追踪生命周期、提前规划替换 —— 不至于周四临时慌着买电脑。
M365, Workspace, Slack, Adobe, Zoom, that one weird vertical SaaS — admin consoles, license cleanup, group policy, app catalog. So your CFO stops finding $300/mo charges for tools nobody uses.M365、Workspace、Slack、Adobe、Zoom、还有那个奇怪的行业 SaaS —— 管理后台、席位清理、组策略、应用目录。CFO 不会再翻出"每月 300 块没人用"的账单。
SharePoint, Google Drive, Dropbox, NAS — folder structures that make sense, sharing permissions that don't leak, the "who can see Finance / HR / Founders only" matrix kept current as people move teams.SharePoint、Google Drive、Dropbox、本地 NAS —— 让人看得懂的目录结构、不会乱漏的共享权限、"谁能看财务 / HR / 创始人专属"的权限矩阵随团队调整保持最新。
The printer that nobody owns. The conference-room TV that disconnects every Tuesday. The badge reader, the door buzzer, the front-desk iPad. Adopted, labelled, monitored, and ours to call the vendor about.那台没人管的打印机。每周二会断开的会议室电视。门禁、对讲、前台 iPad。我们认领、贴标、纳入监控,坏了我们去打供应商电话。
Discovery happens in your office, cleanup happens in your accounts, and from month two onward we're invisible — except for the report on the 5th.探查在你办公室、清理在你账号里,从第二个月开始我们就"消失" —— 除了每月 5 号那份报告。
A senior engineer spends a week in (or remotely with) your team. We catalogue every device, every SaaS, every login that's a single point of failure, and the things people are scared of. Output: a 12-page gap report you can act on alone if you wanted.一位资深工程师跟你团队待一周(现场或远程)。每台设备、每个 SaaS、每个会让公司停摆的登录、每件大家私下担心的事 —— 全部登记。产出:一份 12 页的差距报告,即便你不和我们合作也能照着做。
Identity rebuilt, backups verified end-to-end (we restore one), patching baselined, the printer-that-nobody-owned now has an owner. The work is unglamorous and precisely what was scaring you.重建身份、备份做端到端验证(真做一次还原)、补丁基线、"那台没人管的打印机"现在有了对接人。活儿不光鲜,但恰好是你之前在担心的那些。
A 60-min introduction, a dedicated Slack channel, escalation matrix on the wall, KB articles drafted from your discovery interviews. From this day on, "I have an IT problem" → one place.60 分钟见面会、专属 Slack 频道、上墙的升级路径、根据探查访谈写的知识库初稿。从这天起,"IT 出问题了" → 一个出口。
The boring goal: from month two onward, you mostly forget we're here. Tickets get answered fast and closed. The 5th of every month, a one-page health report appears in your inbox. Nothing else."无聊"的目标:从第二个月起,大部分时候你忘了我们在。工单快速响应、迅速关闭。每月 5 号,一页健康报告进你邮箱。其余零打扰。
Once a quarter, we sit down (in-person if you're Lower Mainland) for 90 minutes: what broke, what we caught early, what we plan for next quarter, and whether the bill should go up, down, or stay. No surprises in either direction.每季度坐 90 分钟(下大温哥华上门):坏了什么、我们提前拦了什么、下季度准备做什么、月费是涨、跌、还是不动。两个方向都不让人惊讶。
If you're already on a stack, we adapt. If we're picking — these are what we reach for, because they don't break at 4pm Friday.已有工具栈,我们适配。让我们选 —— 这些是顺手的,因为它们不会在周五下午 4 点崩。
If yours isn't here, write to [email protected]. A real engineer answers within 4 business hours.没列到的问题,发给 [email protected]。真人工程师 4 小时内回。
5 seats. Below that, we recommend self-serve M365 / Google Workspace + a security checklist; we'll happily send the list, no charge. No point paying us before you have anyone to support.5 席。再小,我们建议直接用 M365 / Google Workspace 自助 + 一份安全清单;清单可以白送给你。员工还没几个,没必要付钱给我们。
Standard tier includes after-hours email triage. Plus tier includes 24/7 on-call with 15-minute response. Below that — emergencies route to email which we monitor."标准"档含工时外邮件处理。"增强"档含 24/7 值班(15 分钟响应)。再低就走邮件,我们持续监控。
Yes. We don't insist on a stack swap on day one. We adapt — and over time, tell you which tools are causing pain and could be retired without drama.能。第一天我们不逼你换工具栈。先适配,随时间推进会告诉你哪些工具是麻烦源、能平静地下线。
2–4 weeks. Discovery (1 wk), cleanup (1–2 wk), formal handover (~1 wk). Most clients feel "we can stop worrying about IT" by week 4.2–4 周。探查(1 周)、清理(1–2 周)、正式交接(约 1 周)。大多客户在第 4 周就开始感觉"IT 这事儿可以不操心了"。
Yes for Lower Mainland clients. Quarterly QBRs are in person, plus emergencies. Remote-first for everywhere else — Whistler, Victoria, Toronto, Calgary, Seattle.下大温哥华客户上门。每季度复盘到访,紧急情况也到场。其它地区(惠斯勒、维多利亚、多伦多、卡尔加里、西雅图)远程优先。
30-day notice, no penalty. We hand over the docs, asset register, KB, escalation matrix, and a clean shutdown plan. Walk away with everything we built.30 天告知即停,无违约金。我们交接文档、资产清册、知识库、升级路径、以及一份"干净退出"计划。我们做的一切,你都能带走。