Eight ways we keep IT
actually working.
八件事,替你
把 IT 扛稳。
From the first line of code to the cable in the wall — eight services, one small senior team. No call-center routing, no junior engineers learning on your bill. 从一行代码到墙里的网线 —— 八项服务,一支资深小队。没有客服分流,不让初级工程师拿你的项目练手。
What's on offer. 我们都能做。
Each service is run by senior engineers and paired with a project lead who picks up the phone. Every engagement is scoped on a discovery call and quoted in writing — fixed numbers, no hourly creep. 每项服务由资深工程师执行,搭配会接电话的项目负责人。每次合作都在咨询电话里界定范围、合同里写死数字 —— 不按工时蹭。
Software development软件 开发外包
Custom internal tools, customer portals, and bespoke business logic — built in TypeScript, Python, or Go and shipped in two-week sprints with weekly demos.内部工具、客户门户、定制业务系统 —— 用 TypeScript / Python / Go 编写,两周一迭代,每周演示。
You get交付物
- Working software, every two weeks每两周一版可用软件
- Source on your GitHub, never ours源码归你 GitHub,不留我方
- Plain-English architecture doc人话写的架构文档
- 30-day warranty after launch上线后 30 天保修
Cloud & DevOps云服务 & DevOps
AWS / GCP / Azure — set up properly the first time, locked down, monitored, and on a budget you can predict at month-end.AWS / GCP / Azure 一次性配置到位:权限收紧、监控就位,月底账单不会突然失控。
You get交付物
- Terraform repo of your infraTerraform 基础设施代码
- CI/CD pipelines that pass能跑通的 CI/CD 流水线
- Cost dashboard + budget alerts成本看板与预算告警
- On-call runbook for your team值班手册供你团队使用
Websites & e-commerce网站 & 电商
Marketing sites, Shopify / WooCommerce stores, headless CMS — built fast, indexed cleanly, and easy for your team to update without us.品牌官网、Shopify / WooCommerce 店铺、Headless CMS —— 上线快、SEO 干净、之后你团队自己也能维护。
You get交付物
- Lighthouse 95+ on launch上线 Lighthouse 95+ 分
- Bilingual i18n built-in中英双语内置
- Editor training session内容编辑培训
- Analytics + form routing分析与表单路由
IT operations日常 IT 运维
The unglamorous stuff that breaks at 4pm Friday: Microsoft 365, Google Workspace, identity, backups, patching, the printer that nobody owns.那些周五下午四点会坏的小事:Microsoft 365、Google Workspace、身份管理、备份、补丁、那台没人管的打印机。
You get交付物
- Monthly health report月度健康报告
- Documented onboarding flow入职流程文档化
- Backup + restore drill, quarterly每季度备份恢复演练
- Real human at [email protected]真人邮箱回复
Networks & Wi-Fi网络 & Wi-Fi
Office Wi-Fi that reaches the back room, VLANs that actually segment, VPNs that let your accountant in but not Russia. UniFi / Meraki / pfSense.能覆盖到后厨的 Wi-Fi、真正分段的 VLAN、让会计能进、坏人进不来的 VPN。UniFi / Meraki / pfSense。
You get交付物
- Site survey + heat-map现场勘测与热力图
- Documented network diagram网络拓扑图
- Guest / staff / IoT segmentation访客 / 员工 / IoT 分段
- Bandwidth + uptime monitoring带宽与可用性监控
Tech support desk技术 支持
A real bilingual desk for your team — Slack, email, phone. Same humans every time. We learn your stack so you don't have to re-explain.真正双语的支持台 —— Slack、邮件、电话都行。每次找的都是同一批人,他们了解你的系统,你不用重复解释。
You get交付物
- Dedicated Slack channel专属 Slack 频道
- Bilingual triage 9–6 PT & ETPT/ET 工时双语处理
- Per-user playbook (your stack)按你系统的处置剧本
- Quarterly review call季度回顾会
Hardware & procurement硬件 & 采购
We spec, source, and image laptops, servers, NAS, AV — at no markup. You see the actual receipt; we charge for the hands-on hours, not the metal.替你选型、采购、装机:笔记本、服务器、NAS、会议室设备 —— 零加价转售。你看到原始发票,我们只收装配工时。
You get交付物
- Spec doc with 2 alternates推荐 + 两个备选方案
- Receipt-pass-through pricing原始发票转交
- Imaged + labeled on arrival到货即装机贴标
- Asset register handed over资产清册移交
Security & compliance安全 & 合规
Practical security for SMBs: MFA everywhere, endpoint hardening, phishing drills, PIPEDA / SOC 2 readiness. Not theatre — actually defensible.中小企业的务实安全:全员 MFA、终端加固、钓鱼演练、PIPEDA / SOC 2 准备。不做安全剧场,做能查的真功夫。
You get交付物
- Risk register, prioritized风险清册并排序
- MFA + SSO rollout planMFA + SSO 推行计划
- Quarterly phishing simulation季度钓鱼演练
- Audit-ready evidence pack合规审计材料包
How we work together. 我们 怎么合作。
No retail menu. No quote-on-the-page. Every project is scoped on a discovery call and fixed in writing before a single keystroke. Below is how the rhythm of working with us actually feels. 没有零售菜单,也不在网页上挂价。每个项目都在咨询电话里界定范围、合同里写死数字,才动第一行代码。下面是合作时的实际节奏。
Spot work单次解决
For one-off fixes, second-opinion audits, or filling a gap on your team for a few days. Senior engineer billing time — no junior pass-through.用于一次性修复、第二意见审计、或临时补位几天。资深工程师计时,绝不转初级。
- Senior engineer on the call, day one第一天就是资深直接对接
- 15-min granular billing15 分钟为最小计费单位
- Detailed weekly time-log每周详细工时单
- No engagement minimum无最低合作期限
Fixed-scope sprint定范围冲刺
A defined deliverable shipped in 2–16 weeks against a fixed written number, weekly demos along the way, 30-day warranty after launch.2 至 16 周完成的固定交付,合同里数字写死,过程中每周演示,上线后 30 天保修。
- Written proposal, fixed number书面提案,数字写死
- 2-week sprints with weekly demo两周一迭代,每周演示
- 30-day post-launch bug warranty上线后 30 天 bug 保修
- Source code lives on your repo源代码归你 GitHub
Monthly retainer月度驻场
Always-on coverage for IT ops, support desk, security, or part-time fractional CTO. Cancel any month — if we stop being useful, you stop paying.长期支持 IT 运维、支持台、安全、或兼职 CTO。任意月份退订 —— 我们不再有用了你就停。
- Dedicated Slack + named team专属 Slack + 固定对接人
- ≤ 4h business-hours response工作时间 4 小时内响应
- Quarterly business review季度业务回顾
- Cancel any month, no penalty任意月份退订无违约金
Average 8.4 years experience, no juniors learning on your invoice.平均 8.4 年经验,不让初级拿你练手。
Slack, docs, demos, code review — in whichever language you prefer.Slack、文档、演示、Code Review 哪种顺手用哪种。
Real human, with a next step. Median 47 min over the last 30 days.真人 + 下一步,过去 30 天中位数 47 分钟。
Day-one access. We never hold code hostage on a contractor's account.第一天就给你访问权。绝不把代码扣在外包私人账号下。
Architecture, runbooks, handoff — written so your team can run it without us.架构、值班手册、交接 —— 写得让你团队没我们也能跑。
First 30 days of bug-fixes are on us — no clock, no invoice.上线后 30 天 bug 修复我们扛 —— 不计时不开票。
Industries we know. 我们 熟悉 的行业。
Industries we've built and shipped in. If yours isn't here, ask — we may have just not put it on the page yet. 我们交付过的行业。没列上?直接问 —— 可能只是还没写上来。
Things people always ask. 大家 总会 问的。
If yours isn't here, email [email protected] — we reply within 4 business hours. 没列到?发邮件 [email protected],我们 4 个工作小时内回复。
Do you sign NDAs?能签 NDA 吗?
Yes — your standard NDA, ours, or a mutual one. We sign before any deep technical conversation. PDF or DocuSign, both fine.可以 —— 你方模板、我方模板、或互签均可。任何深入技术沟通之前先签。PDF 或 DocuSign 都行。
Where is the discovery call?免费咨询电话怎么打?
30 minutes on Google Meet or your platform of choice. No deck. We listen for 20, then tell you what we'd actually do — including “not us” if we're not the fit.30 分钟,Google Meet 或你常用的平台。不放 PPT。前 20 分钟我们听,然后直接说会怎么做 —— 包括"我们不合适"。
Who actually owns the code?代码归谁?
You. Always. Source lives on your GitHub / GitLab from day one — never on ours, never on a contractor's personal account. Written into every contract.归你,一直归你。代码从第一天起就放在你的 GitHub / GitLab,不在我们这里、也不在某个外包个人账号下。合同里白纸黑字。
Are you actually bilingual?你们真的双语吗?
Every full-time engineer is fluent in English & Mandarin. We do code review in either language. Documentation can be delivered in whichever your team prefers.每位全职工程师都精通中英文,Code Review 哪种顺手用哪种。文档按你团队偏好的语言交付。
Do you do offshoring?会转包给海外团队吗?
No mystery sub-contractors. Every line of your code is written by someone we've worked with for years — names appear on the proposal, photos in your Slack.没有神秘转包。每一行代码都是出自我们合作多年的同事,提案里写名字,Slack 里有头像。
What if it goes wrong post-launch?上线后出问题怎么办?
First 30 days of bug-fixes are on us — no clock, no invoice. After that, retainer or hourly. We don't disappear after the launch celebration.上线 30 天内的 bug 修复我们扛,不计时不开票。之后可选月费或按小时。我们不会上线庆祝完就消失。
Do you handle on-site visits?能上门服务吗?
Yes — Greater Vancouver and Greater Toronto routinely. Other cities by appointment. Travel logistics are coordinated by our team and outlined in the proposal up front.可以 —— 大温哥华和大多伦多地区常规上门。其他城市按预约安排。差旅安排由我们统一协调,首份提案里写清楚。
Can you take over an existing project?能接手已有项目吗?
Often. We start with a fixed-scope 5-day code & infra audit. You get a written report and a clear take-it-or-leave-it path forward — no obligation to continue.通常可以。我们先做一次范围固定的 5 天代码 + 基础设施审计,给你一份书面报告和清晰的下一步建议,接不接由你定,绝无强买强卖。